Sandestin® Golf and Beach Resort - Vacasa Vacation Rentals

Great place! Clean, well maintained and centrally located. Would rent again…

We are a family of 5 with 3 older teenagers. We love this unit and the Westwinds property. This is our 6th time at Westwinds, and 3rd stay in this unit. The beds are comfortable, and the kitchen is extremely well stocked making it easy to cook for a family. There are TVs in all the rooms with a new large TV in the living room area. The views from the patio are fantastic with a sunset view. The only thing missing is a couple of beach chairs and some Velcro strips to keep the tops on the blocks in front of the couch. The condo was very clean and we loved the small xmas tree and chocolate left by Vacassa. The downside was from the management of the unit. When we arrived the code to the door did not work. We called the number provided, navigated the different prompts and waited on hold for a call center to answer. This was not a welcoming experience. The representative was not familiar with the property but was helpful in finding a correct door code. Unfortunately, this was not the only issue. During our stay while we were away from the unit the building fire alarm sounded and all the fire doors closed. When we arrived back to the condo, I tried to call Vacassa to see if it was safe to go to the unit. Hit prompt 2 "we have a security issue". After on hold for a long time, I finally hung up. Very scary for us as we did not know who to call. The lights flashed all night with the fire doors closed. In the morning a resident shared that the fire department was dispatched, and the issue was a broken pipe. The next problem was the water continually shut off in the unit. No showers, bathrooms, cooking etc. I called Vacassa's call center, spent 10-15 minutes waiting on hold, went through credentialing and a ticket was created. After some time, the water was remotely reset. The water shut off again. Back to the call center, on hold, credentialing, ticket created. No call from local management, no expectation for a response time. I manually turned the water on 6-7 times, but it would continue to shut off. After 3 hours I called the call center again, waited on hold, hung up as I was getting frustrated not being able to reach someone that could help. Fortunately, I was able to find a phone number to call on the electronic water shut off unit. I quickly reached the company and was able to have the water turned on. Please leave these directions in the unit as the company told me that humidity in the bathroom will shut off the water. It will save renters from having to deal with the call center and ticketing process. The pool was also closed during our stay due to a broken pump. We left a day early. I did find the local operations manager to be very sympathetic and helpful and received a refund for leaving a day early which was appreciated. Great property, disappointing stay

Wow, I’ve stayed in a few places with in the Destin area. I have to say this was one of the best places to stay in. The price was fantastic. Everything we needed was just a few steps away from the condo. We have already figured out the dates for the next trip and will book this until again. Thank you for offering such a wonderful place to call Home away from home.